Our policies

We're committed to protect and respect your privacy

Privacy Policy

We do not share any information we have on you to anyone. We don’t even send you marketing but to comply with regulations we have to go into details so here goes….

Paws and Puddles is committed to protect and respect your privacy compliance with EU General Data Protection Regulation (GDPR)

What data do we hold on you?

When you sign up with us we ask you to complete a registration form and we collect the following information:

  • Your name
  • Postal address
  • Email address
  • Phone number
  • Pets name
  • Pets age
  • Pets breed
  • Pets medical conditions
  • Your vets contact details

This is then stored on our online diary system and used to produce invoices. This is secure and password protected.

There is also data collected if you interact with us through email or telephone correspondence, by social media (when you comment on our posts). This is secure and password protected.

Why do we collect and use personal data?

We collect and use personal data solely to perform our customer service to you (invoice and manage our diary) .

We do not share any of this information.

How long do we keep your personal data for?

We store personal data for as long as we find it necessary to fulfil the purpose for which the personal data was collected and to comply with legal requiremnets under applicable laws.

This means we may retain your personal data for a reasonable period of time after your last interaction with us (for legal and tax reasons). When the personal data that we have collected is no longer required we will delete it in a secure manner.

Your rights to your personal data

You have the following rights with respect to your personal data:

  • The right to request a copy of the data that we hold about you
  • The right to request that we correct your personal data if inaccurate or out of date.

Cookies

Paws and Puddles uses cookies to track user activity on our website using Google Analytics. This is only used to generate site usage reports and for no other purpose. We have also enabled the anonymise IP feature which anonymises the information passed through to Google for this purpose. 

Encryption

Data transfer on this site is secured with a LetsEncrypt SSL certificate.